Terms & Conditions

Part 1-Repairs General

1. Whilst some manufacturers do not require Proof of Purchase to perform warranty repairs, many do. K2 will always ask for a copy of the Proof of Purchase as it greatly aids with processing the repair.
   1. If the manufacturer of the luggage requires Proof of Purchase to perform a warranty repair and it is not available, the repair will be declined as a warranty repair;
   2. A repair that is declined as a warranty repair may still be completed as a paid repair;
2. Any estimate given before physically assessing your luggage is for guidance only;
   1. Quotations will only be given when the luggage has been fully assessed by one of our Technicians;
3. The ‘Scope of Repair’ is defined as the instruction passed to K2 by the owner;
   1. Work outside of the scope of repair will not be quoted for, nor undertaken;
   2. If the scope of repair is not explicit, a quotation can’t be provided;
4. If the manufacturer is not supported by K2 the repair may be declined;
5. Only genuine manufacturer parts will be used for repairs. Where parts are not available, the repair may be declined;
6. Due to subtle changes in design and construction of luggage that may appear superficially identical, it is not possible to confirm the stock holding of parts prior to the luggage being inspected. K2 can’t confirm stock holding or availability and any information would be for guidance only.

Part 2-Luggage in Transit

1. If the owner of the luggage arranges their own courier, the contract is between the owner and the courier. Any subsequent claim for loss or damage must be made by the owner against the courier;
   1. K2 will not intercede with a third party claim other than to confirm whether luggage has been received;
2. It is the owner’s responsibility to ensure that they adhere to the courier’s terms and conditions of carriage. Failure to meet these terms and conditions may result in a limitation or negation of liability on the part of the courier and/or K2;
   1. Adherence to the couriers terms and conditions includes packaging the item in accordance with their requirements.  These requirements can be found on the couriers website, but as an indication the item must be packaged in a way to prevent damage to the item or to the couriers equipment.  It must also be packaged to prevent injury to those carrying the item;
   2. As with airport baggage logistical systems, couriers use belt sortation systems that may cause damage to an unprotected item, therefore it is strongly suggested that your bag is protected before handing it over to a courier.  Claims for subsequent damage may not be upheld if you bag is not sufficiently packaged; 
3. Collection and/or delivery times and/or dates are offered as guidance but are not guaranteed. K2 accepts no liability for deliveries and/or collections that fall outside the estimated parameters offered by any party.
   1. Refunds for carriage are discretionary and will only be offered/applied in exceptional circumstances.
4. K2 Global Ltd has a limited liability for all items in transit with our contracted courier. 

   For total loss we shall accept liability up to a maximum of GBP120.00, based upon the product value at the time of carriage (note: not the value at the time of purchase).  The value of liability will be based on evidentiary information such as the dated proof of purchase relevant to the item, the extent and type of damage along with any other pertinent information passed by the customer at the time of booking.  We also reserve the right to offer a replacement item from our available stock commensurate with the value of the lost item at the time of carriage.

   For additional damage, where a proven lack of reasonable due care by K2 Global or its partners has caused the damage, K2 Global Ltd will perform repairs to remedy this free of charge.  If the item has was not correctly packaged for transit, we may refuse this offer. 

   Where the item has sustained damage caused by a proven lack of reasonable due care by K2 Global or its partners that renders the item unrepairable we shall accept liability up to a maximum of GBP120.00, based upon the product value at the time of carriage (note: not the value at the time of purchase).  The value of liability will be based on information provided such as the dated proof of purchase relevant to the item, the extent and type of damage along with any other pertinent information passed by the customer at the time of booking.  We also reserve the right to offer a replacement item from our available stock commensurate with the value of the lost item at the time of carriage.

   Any loss or damage must be reported within 7 calendar days of the booked date of carriage.

   By booking a collection, you are agreeing to these terms of limited liability.